Departments & Services
Support Services
Billing Office
The hospital Business Office will bill your insurance carrier for charges relating to your hospital stay. You or family members need to provide our registration clerks with your insurance information upon admission.
Your payments for charges not covered by insurance, Medicaid or Medicare may be mailed to the hospital or paid at the cashier’s desk on the first floor between the hours of 8:30 a.m. and 4:30 p.m. Monday through Thursday, and 8:30 a.m. to 3:30 p.m. on Friday.
Your hospital stay could result in multiple charges and statements from various billing sources.
A hospital bill is an itemized statement of charges for room and board, medications, treatments and services rendered; for example, emergency services, therapy, X-rays, blood tests and EKG testing.
Physician fees are billed separately from hospital services. In addition to a bill from your admitting physician, physicians may charge fees for anesthesiology, radiology, pathology, emergency services and specialty consultation.
Pre-authorization for Insurance
Please be advised that many insurance carriers require pre-authorization for hospital admission, tests and procedures other than those deemed emergencies.
If you were admitted on an emergency basis, or for some other reason did not obtain pre-authorization, call your insurance carrier immediately. Failure to obtain necessary pre-authorization may result in you personally being billed for charges disallowed by your insurance carrier. If you need assistance in obtaining pre-authorization, call the hospital Business Office by dialing extension 2145 on your room telephone.
If you have a problem concerning billing after you are discharged, call 330-386-2057.
Free Care Information
If your income is not above the poverty guidelines, or you are a Disability Assistance recipient, you may be eligible for free care. Call our Customer Service Department at 330-386-2057 for help.
Human Resources/Personnel
See our Human Resources page
Health Information Management
Formerly known as Medical Records, the Health Information Management Department (HIM) maintains patient medical records.
To get a copy of your ELCH medical record, you must sign an authorization form from the HIM Department. Please allow one week for the records to be copied.
You may also write a letter authorizing East Liverpool City Hospital to release a copy of your records. In the letter, you must state the patient's name, date of birth, social security number and date(s) of service. You must sign and date the letter and specify the information to be disclosed. The letter should also state the name(s) of the person (s) to whom the information may be released by the HIM Department. The letter must be signed by the patient on whom the medical record is maintained, or by a person lawfully authorized to act on the patient's behalf. The letter of request must be dated.
There is a retrieval fee and a copying charge.
Only the patient can release his/her records. However, if you have the power of attorney or are the executor of a patient's estate, you may submit a request in writing along with a copy of the legal document stating your role.
Pre-Registration
For pre-registration, please click here.
Scheduling
Out-patient and non-emergency inpatient procedures must be scheduled through Central Scheduling.
Central Scheduling hours of operation are Monday through Friday 9 a.m. to 4:30 p.m. Outpatient scheduling is not available on Saturdays, Sundays or holidays.
Call 330- 386-2020.
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