Filing a Complaint
East Liverpool City Hospital strives to provide quality medical care and
caring service. However, in the event of a patient care problem or complaint,
a complaint and grievance resolution process is available to patients.
Such matters should first be addressed to your nurse or other direct care
provider. If the matter is not resolved in a reasonable time, you may
ask to speak to a department manager or patient representative. A record
will be made of your complaint for investigation by the party responsible
for the service area.Complaints are reviewed by the Patient Advocate.
Generally, you will be contacted by the person investigating your complaint.
It is also customary for you to receive a follow-up letter about the assessment
of your complaint.
Should you wish to speak to someone at the hospital about a complaint,
please call us at
330-386-5890 and let us know which hospital department is the cause for concern. You
will be routed to a director of that department. Otherwise, you can use
the phone directory under the Connect section of the web page to locate
the appropriate department phone number and request to speak with the director.
Patients may also file a complaint with the Ohio Department of Health by calling
1-800-342-0553 or e-mailingHCComplaints@odh.ohio.gov. Medicare beneficiaries may contact KePro, a Quality Improvement Organization,
by calling 1-800-589-7337.
Patients who voice complaints will not be subject to discrimination, reprisal
or interruption of care.