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Frequently Asked Questions - Financial Services
Q: I have a question about my hospital bill, who do I contact?
A: Please contact our Customer Service Department at (330) 386-2057.
Q: I belong to a managed care plan. What should I do before my scheduled visit or inpatient admission?
A: Read your plan booklet to be sure you have followed all the guidelines for referrals and authorizations, or call your plan for assistance. Failure to follow the plan requirements may result in greater out-of-pocket expenses for you. If you receive a verbal authorization number, please call us at (330) 386-2057 and we will add the information to the billing system.
Many employers in the State of Ohio have contracted with a managed care organization (MCO) for management of work related injuries. Please check with your employer or the MCO for the guidelines related to referrals and authorizations.
Q: I don't have any insurance. Is there any help available?
A: We can assist you in several ways. We can assist you through the Medicaid application process or we can give you advice on how to proceed. If you do not qualify, based on medical and financial criteria, we can review
your financial situation to see if you qualify for the Hospital Care Assurance Program (HCAP) or other assistance programs. Please call us at (330) 386-2057 for assistance.
Q: Can I set up a payment plan for my portion of the bill?
A: Yes. However, as a not-for-profit healthcare facility, we cannot maintain balances for extended periods. We will work with you to establish a mutually agreeable payment plan. Call (330) 386-2057 to set up a payment plan.
Q: Why can't all my hospital and physician bills be on one form?
A: Providers, such as the hospital and physicians, must use their own tax identification numbers and payor provider identification numbers. We are required to send separate bills.
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