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Patient Handbook

While you are in the Hospital...

You are responsible for all personal items brought into East Liverpool City Hospital. There are lock boxes in the Nursing Office in which you may store your money and other valuables. However, we encourage you to leave these items at home or send them home with family members.

No electrical equipment may be brought with you, unless they are battery-powdered. Razors, radios, etc. may not be used if they must be plugged into an AC outlet.

Personal items you may need:

• Slippers
• Hairbrush
• Deodorant
• Mouthwash
• Shaving cream
• Toothbrush
• Razor (battery-powered)
• Denture cleaner and brush

(The auxiliary Gift Shop on the first floor stocks many of these items.)

City Hospital is a smoke-free facility
Employees, medial staff members and visitors are not allowed under any circumstances to smoke or use tobacco products inside the hospital or the adjoining Metsch-Harker Building.
Smoking is permitted in designated exterior smoking shelters or at picnic tables at various locations on the hospital grounds.
Under no circumstances may smoking orders be written for patients on the Intensive/Cardiac Care Unit, Step-down Unit (Telemetry), Medical-Surgical Unit, Skilled Nursing Unit, Obstetrics and Pediatrics.

Gift Shop/Snack Bar
The Auxiliary operates the Gift Shop and Snack Bar, located on the first floor of the hospital. The Gift Shop stocks cards, toys, candy, snacks, balloons, books, magazines, newspapers, gift items, and sundries. The Snack Bar offers hot and cold sandwiches, muffins, bagels, daily meal specials and a different gourmet coffee and homemade soup each day.
Hours of operation are from 8:00 am to 7:00 pm, Monday through Friday, and 9:00 am to 1:00 pm, on Saturday. The Gift Shop and Snack Bar are closed on Sundays; because of this, visitors may dine in the employee cafeteria on Sundays.

Proceeds from the Gift Shop and Snack Bar are donated to the hospital for facility improvement and new equipment.

Chapel
The Chapel is located in the Fisher Solarium on the first floor of the West Wing. It is always open. Patients and visitors are invited to make use of it for prayer, meditation and counseling.

Patient mail
Cards and letters should be sent to:

(Patient's name and room number)
East Liverpool City Hospital
425 West Fifth Street
East Liverpool, Ohio 43920

Flowers
Flowers are welcome on any unit with the exception of Intensive/Coronary Care. Send flowers with the patient's name and room number.
A flower vending machine is located on the first floor near the twin elevators.

Parking
Outpatient and disability parking are available in front of the hospital. Visitors and patients may park on-street or in the parking lot directly across West Fifth Street. Please do not use the Emergency Department lot behind the hospital for visitor or inpatient parking.

Questions and Concerns
We at East Liverpool City Hospital strive to provide quality medical care and friendly, caring attention while you are a patient here. If you have any problems or concerns, please communicate them to the nurses who are caring for you. If a patient or family member would like to file a complaint, they may notify the Patient Representative by contacting the switchboard and requesting to speak to the Patient Representative. You may also file a complaint directly with the Ohio Department of Health by calling 1-800-342-0553 or emailing them at HCComplaints@odh.ohio.gov.

As well, you may contact us with any other questions you may have.